Home/Website Redesign Series

Thorough process for rebuilding websites starting with brand evaluation and a little bit of business planning.

Systems and Design Thinking

What is Design Thinking? Design Thinking has its initial roots in business, especially in product design where innovative products are designed to meet people’s needs and thereby understand how to facilitate innovation. Design Thinking was extended and applied to management and soon it assumed the concepts of Systems Thinking, which, has been more established and developed over a longer period of time. Design thinking refers to the cognitive, strategic, and practical processes by which design concepts (proposals for new products, buildings, machines, etc.) are developed by designers and/or design teams. How does Design Thinking Relate to Customers? Design thinking also allows you to better understand customers, so you can deliver a better service and improve the bottom line. It can have a significant impact on the health and well being of staff, as well as the way they interact and collaborate. This can lead to better productivity and efficiency throughout. Designing systems, after all, is necessary to enable the conditions for a culture of innovation. System Thinking System Thinking allows us to ask better questions before jumping to conclusions. Systems thinking examines large entities by looking at them as collections of building blocks. Building blocks that are interconnected, with [...]

By |2020-07-02T02:27:41+00:00June 11th, 2020|Customer/User Research Methods|

Customer and User Research

PROGRESSIVE CUSTOMER/USER RESEARCH STRATEGIES Welcome to the Millsart Blog. First, I, Pat Mills-Sullivan have relaunched Millsart Design in Greater Atlanta. I am a thawed snowbird from Chicago, and I am extremely happy with the Move! Briefly, Millsart Design develops marketing: advertising, graphic, print, web, and user experience/user interface design (UX/UI), and lastly-illustrations. I have worked for a variety of industries for small to large client corporations. I also provide creative services for marketing, PR and research firms. Progressive Methods for Customer Insights and Observations As I work on broadly promoting Millsart Design, I’d like to share several concepts, methods, and disciplines that I include for nearly all client projects and campaigns. They are developed by well-known thought pioneers, who also learned from pioneers before them. The common thread is that they have been perfected over time and utilized in strenuous customer/consumer research methods at its foundation. Whether the task at hand is corporate identity and branding, brochures, print or web-based advertising, exhibition literature conceptual illustration for publications, or a new smart-phone prototype app, at least one strategic method will be used by myself and my teams and clients.  As a customer/user myself I hope one day to finally learn [...]

By |2020-07-01T23:25:50+00:00June 10th, 2020|Customer/User Research Methods|

Intro: How to Develop a Website Redesign Strategy That Guarantees Results

Intro: How to Develop a Website Redesign Strategy That Guarantees Results Written by Rebecca Churt at Hubspot.com Visuals by patmillssullivan June 9, 2020 (a repost) So... you want to redesign your website. A redesign can be a huge success - or a total flop. It can also be a long and tedious undertaking, which is why every redesign needs to start with a clear vision and/or problem to solve.  And the better you are at defining that vision at the very beginning, the more successful your redesign will be -- and the smoother the entire process will be as well. That's why we set out to create a helpful guide and worksheet that any inbound marketer can use to plan a successful website redesign.Whether you’re working with an agency or redesigning your site in house, our guide will help you strategize your website redesign and the accompanying tracking worksheet will enable you to track your progress as you move beyond strategy and into each stage of your redesign. We've identified seven steps of website redesign: strategy, plan, design, build, optimize, launch, and analyze. But none of the latter six stages will be effective without putting a lot of focus on that first stage: strategy. Let's go into detail about what you should consider at the strategy stage so you can embark on a website [...]

By |2020-06-09T23:33:16+00:00November 12th, 2016|Website Redesign Series|

Step 1: Benchmark Your Current Metrics

Step 1: Benchmark Your Current Metrics Written by Rebecca Churt at Hubspot.com Visuals by patmillssullivan| June 9, 2020  Before you begin planning your redesign, document your current performance metrics. Start by analyzing your existing site over its history in areas such as: Number of visits/visitors/unique visitors (monthly average) Bounce rate (monthly average) Time on site (monthly average)  Top-performing keywords (in terms of rank, traffic, and lead generation) Number of inbound linking domains  Total number of new leads/form submissions (per month) Total amount of sales generated (per month) Total number of pages indexed Total number of pages that receive traffic If you don’t have access to this information, then I absolutely recommend adding tools like Google Analytics and HubSpot’s Marketing Analytics for better tracking and visibility into your website's performance. Furthermore, make note of which tools you used to identify each of these particular benchmarks. Ideally, you’ll want to use those same exact tools when collecting post-design metrics.  Otherwise, you’ll be comparing apples to oranges!

By |2020-06-09T23:34:07+00:00November 12th, 2016|Website Redesign Series|

Step 2: Determine Your Website Redesign Goals

Step 2: Determine Your Website Redesign Goals Written by Rebecca Churt at Hubspot.com Visuals by patmillssullivan June 9, 2020 When considering a redesign, there should always be a good reason behind it. We speak with a lot of marketers at HubSpot, and we often hear flimsy reasoning like “it’s been a while since we’ve done one,” or "my competitor just did a redesign." These reasons just aren't good enough. Remember: It’s not just about how your site looks, but rather how it works. Be really clear about why you’re doing the redesign in the first place, and tie those goals to measureable results. Then communicate your goals with your team, designer, or agency. Consider the following data-driven objectives for your own website: Increasing number of visits/visitors Reducing bounce rate Increasing time on site Improving domain authority Increasing number of new leads/form submissions Increasing total amount of sales generated Enhancing current SEO rankings for important keywords Many of these metrics-driving goals are dependent on one other. For example, in order to generate more conversions, you may also need to increase traffic while decreasing your site's bounce rate.

By |2020-06-09T23:35:00+00:00November 11th, 2016|Website Redesign Series|

Step 3: Define Your Branding & Messaging

Step 2: Determine Your Website Redesign Goals Written by Rebecca Churt at Hubspot.com Visuals by patmillssullivan June 9, 2020 Before you begin crafting your new website design and content, you need to be crystal clear about your desired branding, messaging, and your unique value proposition so it’s consistent across your entire website. A new visitor should immediately understand what you do, how it relates to them, and why they should stay on your site and not flee to your competitors'. Think about whether you plan to change your branding and/or messaging, of if it will stay the same? If you plan to change it, what about it needs to change? Answer these questions within your website redesign planning worksheet so you can keep these changes top of mind while you embark on the rest of your redesign. As you're developing your messaging, use clear, concise language, and avoid using industry jargon (AKA gobbledygook ) that makes you sound more like a business babbling robot than a human. Consider the following example of how we could describe HubSpot in a gobbledygook way: HubSpot helps companies across multiple countries reduce churn by backfilling the sales pipeline with highly qualified traffic that [...]

By |2020-06-09T23:35:38+00:00November 11th, 2016|Website Redesign Series|

Step 4: Define Your Buyer Persona(s)

Step 4: Define Your Buyer Persona(s) Written by Rebecca Churt at Hubspot.com Visuals by patmillssullivan November 5, 2016 (a repost) Your website is not just about you. And when your visitors land on your website, they're asking themselves, “What’s in it for me?” Speak to them in their language by strategizing your design and content around your business' buyer personas. A buyer persona is a theoretical manifestation of your business' ideal customers. They are fictional representations based on real data about customer demographics and online behavior, along with educated speculation about their personal histories, motivations, and concerns. For instance, if you're a marketing manager at a hotel who is looking to bring in new business, you might target five different buyer personas: an independent business traveler, a corporate travel manager, an event planner, a vacationing family, and a couple planning their wedding reception. Make sure you clearly identify your buyer personas so you can shape your website redesign strategy around the website visitors that matter most to you. For help with this, check out our handy buyer personas template -- and accompanying blog post -- to help you research and create detailed buyer personas. Is your target audience changing as [...]

By |2018-05-18T22:18:24+00:00November 11th, 2016|Website Redesign Series|

Step 5: Protect Your Search Engine Optimized Pages

Step 5: Protect Your Search Engine Optimized Pages Written by Rebecca Churt at Hubspot.com Visuals by patmillssullivan November 5, 2016 (a repost) Getting found online is essential to improving the rest of your site's metrics. If no one is coming to your site, how can you increase new leads, reconversions, or sales? Here are some tips to designing your new website with SEO in mind: Document your most search-valued pages. Use your marketing analytics to figure out which pages receive the most traffic and inbound links, convert the most leads, and ultimately cover the most influential topics in your industry. If you plan to move any of these highly valuable pages, make sure you create the proper 301 redirects. Create a 301 redirect strategy. Speaking of 301 redirects, this is extremely important in terms of retaining the traffic and link value associated with a given page. Create a spreadsheet to record and map out your 301 redirects (old URLs vs. new URLs). Then hand this document over to someone technical for proper implementation. Do your keyword research. For every page on your newly designed site, pick one keyword/topic that the page will focus on. Once you determine the keyword(s), use [...]

By |2018-05-18T22:18:24+00:00November 11th, 2016|Website Redesign Series|

Step 6: Analyze the Competition

Written by Rebecca Churt at Hubspot.com Visuals by patmillssullivan November 5, 2016 (a repost) While we don’t recommend obsessing over your competitors, it can help to know how you compare. Run your website through HubSpot's free Marketing Grader tool to generate a report card of how your website and marketing is performing. (Or, if you're already a HubSpot customer, use our Competitors tool .) Use these diagnostic tools to evaluate your competitors' websites as well, so you're aware of their strengths and weaknesses. Next, take a look at your competitors' websites, and take note of what you like -- and what you don’t. This is not meant to make you a copycat, but rather to help you realize what you can do better. Once you conduct your analysis, put together a list of action items highlighting some areas for improvement and what you can do differently than your competitors. For more information, check out our comprehensive blog post about how to conduct a competitive analysis .            

By |2018-05-18T22:18:24+00:00November 11th, 2016|Website Redesign Series|

7: Take Inventory of Your High-Performing Assets

Step 7: Take Inventory of Your High-Performing Assets Written by Rebecca Churt at Hubspot.com Visuals by patmillssullivan November 5, 2016 (a repost) While a redesign is a great way to improve the performance of your website, unfortunately, there are also countless ways in which it can hurt you. Your existing website likely contains many high-performing assets that you've already built up, and losing their effectiveness because of a redesign can severely damage your marketing results. For instance, such assets might include your: Most shared or viewed content High-trafficked pages Best performing/ranking keywords and associated pages Number of inbound links to individual pages For example, if you end up removing a page from your site that has accumulated a high number of inbound links, you could potentially lose a lot of SEO credit, which will make it increasingly difficult for you to get found in search. Keep in mind that many web designers don’t consider this step because they are neither marketers nor SEO specialists. Don’t hesitate to remind them about this step, and help them along by auditing your site and providing them with a list and strategy for maintaining or updating critical pages on your site. Once you've completed [...]

By |2018-05-18T22:18:24+00:00November 11th, 2016|Website Redesign Series|
Go to Top